Experience Range: 5+ years experience as a Help Desk/Support Technician. 2+ years in a managerial role.
BS in Computer Science or equivalent.
Microsoft MCSE or equivalent.
Cisco CCNA a plus.
Experience installing, managing and troubleshooting: MS Windows and Vista O/S (5 years), Microsoft Office and other MS Business software packages (5 years), Server Platforms – Microsoft Server (2000, 2003 or Linux (3+ years), MS Exchange (1 year), Active Directory (3 years), McAfee and/or Norton Virus and Security Packages (1 year), Citrix (experience a plus), VMware (experience a plus), PC and Apple desktop and laptop workstations (5+ years), Network and local printers (3 years), Multifunction Printer/Scanner/Copiers (experience a plus), Blackberries and other mobile devices (3 years), Small and Large scale servers (3 years), VoIP phones systems (1 year), TCP/IP (3years), Cisco Networking (1 year)
Strong analytical and diagnostics skills in a multi-tasking priority environment.
Excellent customer service attitude, self-motivation and strong desire to solve problems.
Demonstrated outstanding verbal and written communication skills.
Proven ability to work well independently as well as in a team-based, cross-functional environment
Manages all aspects of the technology used in daily building operations.
May include running a help desk for users at various buildings as well as hardware, software and network purchasing, implementation, troubleshooting, and monitoring.
Manages Information Technology (IT) in accordance with organizational policies and goals.
Provides the initial point of contact for all client issues related to IT, including: all computer hardware, network hardware, the desktop operating system, Microsoft, Apple and other software/applications, and the property networks.
Resolves issues where possible and coordinates the resolution of more complex problems with other IT specialists and outside vendors.
It's hard to come up with something that would make CREATE better. I truly believe they give you everything you need to get the most out of the program.
Cameron Newcomb, CREATE Fellows Graduate 2021, employed by CBRE
The return on investment is definitely ten-fold. You get a lot of students who are passionate, eager, workforce ready.
Aria Mazroy, CREATE Fellows Graduate 2022, employed by Avison Young
We're on the right track with this program. It's fantastic.
Linda Foster, RiverRock Real Estate Group
The amount of success I've had through CREATE has been incredible. The network that I built through the CREATE program created the pathway to my new position.
Our biggest asset in commercial real estate is our people. Bringing in students from diverse backgrounds will help us ask the right questions and evolve our business to provide an even better product for our clients.
Mark Kelly, ABM
CREATE completely surpassed all of my expectations. Everything I was able to learn in CREATE I'm actually able to put to work everyday. It's not just property management, its leasing, its design and more.
Alexis Escaranio, CREATE Fellows Graduate 2021, employed by CBRE
The best way to get an employee that's eager and hungry to learn more is definitely through the CREATE program.
Amy La, CREATE Fellows Graduate 2021, Employed by JLL
The CREATE program prepared me for the job and then also through their job board I was able to find a job.
Jered Baker, CREATE Fellows Graduate 2020, employed by RiverRock Real Estate Group
I'm so grateful to the CREATE program for teaching me everything I know to be successful in my job.
Lanie Randrup, CREATE Fellows Graduate 2021, employed by JLL